by Allan Benner, The Tribune
While Niagara’s unemployment rate continues to inch upwards, a local call centre is working to counter that trend.
Just as Niagara’s unemployment rate reached 7.3 per cent in June — up from 6.4 per cent earlier this spring — Convergys Ltd. is planning to hire 40 more inbound customer sales associates every month, “really up to the end of the year at least, at the moment,” said local branch’s recruitment manager Simon Skinner.
It would about double the existing workforce of 250 employees at the Lincoln Street, Welland location.
Site director Lisa Serba said the total number of jobs depends on the needs of the existing client in the large telecommunications business that is expanding its contract with the call centre.
“It’s over the short term and definitely over the next couple months, as we look to ramp up based on client demand,” she said. “We’ll assess that as we have further conversations with the client and we can better assess what their needs are.”
And although the starting wage at Convergys is $12 an hour – only slightly more than minimum wage – Serba said new recruits normally bring home far more than that, once sales bonuses are added up.
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